Future-fit talent strategy needed to reshape insurance industry's next-generation workforce
Source: Middle East Insurance Review | Apr 2026
The three emerging skillsets reshaping the insurance industry are reimagined practitioners, industry futurists, and change orchestrators, says Aon, a leading global professional services firm with expertise in risk management, human capital and insurance broking.
In a report titled “Three roles to build insurance’s next-generation workforce”, Aon says that each skillset plays a distinct role in the insurance sector’s transformation, and together, they illustrate how technical and behavioural skills are converging to facilitate change.
The evolution of insurance roles is unmistakable. The sector is experiencing a shift: practitioners are now expected to combine their expertise with behavioural strengths. This transition is not just about new skills, but also new ways of working — where technical and behavioural capabilities are equally valued.
The insurance industry faces rapid change and new hiring patterns, as is illustrated by findings by World Economic Forum and Aon:
- 43% of today’s tasks globally will be automated by 2030
- 97% of insurers are accelerating automation — amongst the highest across sectors
- 59% of the global workforce will need reskilling given talent shortages
- 91% of insurers are planning to invest in new learning and development initiatives
Need for a compelling employee value proposition
The insurance industry must revamp how it attracts and develops talent. Insurers have to focus on potential and diversity, invest in upskilling for climate, cyber, and digital skills, and refresh the employee value proposition to highlight purpose, impact, and career growth.