ISA Solutions has announced a significant expansion through newly secured capacity agreements with worldwide territorial scope, marking what general manager Nazih Mahfouz calls “a turning point” for the Dubai-based broker and managing general agent.
The expansion represents more than just growth in scale—it signals ISA Solutions’ evolution into a more capable and credible player in the global reinsurance market. “Securing these new agreements strengthens our ability to serve clients with confidence, and it reflects the trust and recognition we’ve earned from highly rated capacity providers,” Mr Mahfouz said in an interview with Middle East Insurance Review.
Enhanced client solutions
For ISA Solutions’ clients in the energy and marine cargo sectors, the expansion translates into tangible benefits: greater access to capacity, more flexibility in risk solutions, and faster response times. The new agreements enable the firm to deliver what Mr Mahfouz describes as “innovative, high-quality support” tailored to the specific challenges facing businesses in these specialised industries.
“Our goal is to make their business more secure and resilient,” he said, noting that the expansion demonstrates ISA Solutions’ commitment to anticipating client needs rather than simply reacting to them.
Global ambitions, boutique agility
Operating from Dubai’s International Financial Centre (DIFC), ISA Solutions is strategically positioned to serve international markets. The new capacity agreements, which exclude only certain markets, allow the firm to extend its reach while maintaining what Mr Mahfouz characterises as the agility of a boutique operation.
“It puts ISA Solutions on the map as a company that can compete globally, but with the agility of a boutique firm,” he said, highlighting the balance between scale and specialisation that defines the company’s approach.
The power of specialisation
Unlike broader-based brokers, ISA Solutions has built its reputation on narrow specialisation and deep expertise in select sectors. This focused approach, according to Mr Mahfouz, is the company’s “biggest strength.”
“We don’t try to be everything to everyone. Instead, we focus on the sectors where our expertise runs deep—and that allows us to create solutions that are smarter, sharper, and more effective,” he explained. This specialisation enables ISA Solutions to deliver results that go beyond standard market offerings, speaking the language of the industries they serve.
Culture as competitive advantage
Behind the technical expertise lies what Mr Mahfouz describes as a unique organisational culture that empowers the ISA Solutions team to deliver exceptional results. The firm fosters what he calls “a modern, energetic environment where our team feels empowered, supported, and inspired to perform at their best”.
This culture of collaboration and growth directly impacts client service. “That culture of empowerment translates directly into better service, sharper ideas, and more innovative solutions for our clients,” Mr Mahfouz said.
Looking ahead
With this milestone achieved, ISA Solutions is setting its sights on further expansion. The company’s strategic priorities include broadening its range of specialised solutions, attracting and retaining top talent, and solidifying its reputation as a go-to provider for specialised risk solutions worldwide.
“This is just the beginning,” Mr Mahfouz said. “That means staying focused on innovation, maintaining strong partnerships, and always keeping our clients’ evolving needs at the centre of what we do.”
As the global reinsurance market continues to evolve, ISA Solutions appears positioned to carve out a distinctive niche—combining international reach with specialised expertise and a culture designed to empower both its team and its clients. M