AI dominates over half of insurance customer interactions in Saudi
Source: Middle East Insurance Review | Apr 2024
The integration of AI has become prevalent in over 50% of insurance customer interactions in Saudi Arabia, marking a significant shift towards efficiency and innovation in the industry. It was reported that the country recorded more than 80m transactions within the insurance sector through AI. We spoke to Bupa Arabia’s Mr Alfaisal Babaeer to find out more.
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